How Does a Luxury Hotel Staff Create Memorable Moments for Guests From Vancouver to Quebec City?

One word: celebration. For decades, employee recognition has been at the core of Fairmont’s worldwide culture of customer service. By sharing stories of colleagues who deliver great experiences for guests, and rewarding employees for extraordinary customer service, Fairmont makes sure every guest, in every hotel, feels valued, pampered, and appreciated—and that the employees who create those experiences feel the same way.